Primaloft Mac - Charcoal

_DISPATCH TIMES

Orders are usually dispatched within 1 working day. You will receive a notification email once your order has shipped.

Orders are not shipped on weekends or bank holidays. If there is a delay with your order we'll get in touch to let you know. 

_SHIPPING COSTS

You can see how much shipping will be on your order at checkout, before you place an order. We offer a flat rate shipping scheme, as a rough guide please see below

UK
Free over £150 GBP
Tracked Mail (1-2 days) £7.00 GBP
Express (1 day) £10.00 GBP

EUROPE
Free over €175 EUR
Tracked Mail (4-7 days) €8.50 EUR
DHL Express (2-3 days) €15.00 EUR

USA
Free over $210 USD
DHL Express (2-3 days) $20.00 USD

CANADA
Free over $260 CAD
DHL Express (2-3 days) $40.00 CAD

 AUSTRALIA
Free over $275 AUD
DHL Express (2-3 days) $40.00 AUD

JAPAN
Free over  ¥23300 JPY
DHL Express (2-3 days)  ¥3,500 JPY

REST OF THE WORLD
Free over  £200 GBP
DHL Express (2-4 days)  £30.00 GBP


_TAXES DUTIES

In most cases you will be given the option of pre-paying any import taxes your country might impose.

In some countries and for specific products, taxes and duties are already included in our prices.

Alternatively, you might have the option to pre-pay these taxes, which will be calculated and added to your total at checkout. Please note that these taxes vary by destination country.

For specifics about taxes and duties related to your destination, please refer to the information provided above.

Please be aware that the pre-payment option for taxes might not be available for your location or specific products. In such cases, you are responsible for paying all relevant taxes directly to the local authority, and for reclaiming them if your order is cancelled or products are returned, as per the regulations of your destination country.

_RETURNS

You can return any item for a refund within 14 days of receiving your original order, as long as it has been unworn and is returned in the original packaging. See here for our detailed returns and exchanges information.

IMPORTANT:

We offer a flexible returns policy to improve your shopping experience. We do monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your account.

_EXCHANGES

We are unable to process exchanges.

If you would like to make an exchange you will need to place a new order for the items you would like to exchange, after your return has been processed.